The telephone revenue tactic I picked up on was verified when I heard the receptionist say the same thing to other people that were calling in. In the financial intermediary business, these are noticed as harmless statements. "It's no big …

Be clear on how you want your company to look. What do you want it to do for you? What way of life do you want to have? How do you want to be seen in your area of experience? What business restructuring matches what you want your company t…